Paul Mulligan - Olin 249 , mulligan@babson.edu , X4595
Session 1 - Jan 25, 2012
Peter Drucker - "Operations is the business of making and moving things"
Productivity vs Efficiency
sources of competitive advantages:
Customer experienc
Session 2 - Jan 30, 2012
Case: Fair Oaks
Demand variability is an important thing that we need to take care of.
Session 3 - Feb 1, 2012
Case - TOOPS Wholesale
Supply chain management and inventory management.
speculative inventory - in commodities market
Session 4 - Feb 6, 2012
Customer Order Decoupling Point (CODP)
Case: Sports Obermeyer
Session 5 - Feb 8, 2012
Case- Zara: IT for Fast Fashion
They create scarcity in Zara by stopping production.
shrinkage is a huge issue in retail.
Session 6 - Feb 13, 2012
Case: Drager (from operating perspective)
Session - Feb 22, 2012
Discussion of Six sigma
"We have learned to live in a world of mistakes and defective products as if they were necessary to life"
Quality is good if it meets the spec of tolerance.
Session 11: Feb 29, 2012
Case: CVS
Manage the expectations.
Do enough to differentiate but do not do too much. Do enough so that they pay for it.
One of the problems: when your growth rate is bigger than the attrition rate, there is a fake growth. this is actually a problem which can be easily ignored.
Session 12: Mar 5, 2012
Case: We've got Rhythm - Medtronics, Cardiac Pacemakers
Case: Threadless
*******************************
Read the TOM-1 Toyota article for Final exam
Session 1 - Jan 25, 2012
Peter Drucker - "Operations is the business of making and moving things"
Productivity vs Efficiency
sources of competitive advantages:
Customer experienc
Session 2 - Jan 30, 2012
Case: Fair Oaks
Demand variability is an important thing that we need to take care of.
Session 3 - Feb 1, 2012
Case - TOOPS Wholesale
Supply chain management and inventory management.
speculative inventory - in commodities market
Session 4 - Feb 6, 2012
Customer Order Decoupling Point (CODP)
Case: Sports Obermeyer
Session 5 - Feb 8, 2012
Case- Zara: IT for Fast Fashion
They create scarcity in Zara by stopping production.
shrinkage is a huge issue in retail.
Session 6 - Feb 13, 2012
Case: Drager (from operating perspective)
Session - Feb 22, 2012
Discussion of Six sigma
"We have learned to live in a world of mistakes and defective products as if they were necessary to life"
Quality is good if it meets the spec of tolerance.
Session 11: Feb 29, 2012
Case: CVS
Manage the expectations.
Do enough to differentiate but do not do too much. Do enough so that they pay for it.
One of the problems: when your growth rate is bigger than the attrition rate, there is a fake growth. this is actually a problem which can be easily ignored.
Session 12: Mar 5, 2012
Case: We've got Rhythm - Medtronics, Cardiac Pacemakers
Case: Threadless
*******************************
Read the TOM-1 Toyota article for Final exam
