Global Connections Through Technology - GCTT, P J Guinan
twitter @pjguinan
Session 1: March 26th, 2012
People, Process and Technology
Bottom line is to have a sustainable competitive advantage.
Session 2: March 28th, 2012
On social media.
LinkedIn maps is pretty neat.
Forrester's POST Model
P: People
O: Objectives
S: Strategy
T: Technology
Dell Hell - Dell outsourced their customer service and then it was all a mess.
Session 3: April 2nd, 2012
Google
Long tail.
http://youtu.be/2W_BHaDrvJA
Social media strategy presentatio:
http://www.brainshark.com/
twitter @pjguinan
Session 1: March 26th, 2012
People, Process and Technology
Bottom line is to have a sustainable competitive advantage.
Session 2: March 28th, 2012
On social media.
LinkedIn maps is pretty neat.
Forrester's POST Model
P: People
O: Objectives
S: Strategy
T: Technology
Dell Hell - Dell outsourced their customer service and then it was all a mess.
Session 3: April 2nd, 2012
Long tail.
http://youtu.be/2W_BHaDrvJA
Social media strategy presentatio:
http://www.brainshark.com/
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